WORK EXPERIENCE
Graphic Designer, Freelance
October 2022 - Present
- Designed and developed multipage websites according to clients' brand and vision.
- Designed logos, business cards, event flyers and cards, marketing emails, print, and digital ads for social media, and multi-page websites.
- Transformed client visions to visual designs within a given time frame.
- Researched industry standards and desirables to create the best profile, unique to each client and project.
Assistant Manager, Circle K
September 2017 - November 2022
- Maintained excellent customer service, assisting 400+ customers per shift and exceeding the daily sales quota of $5000.
- Organized ordering schedules for daily merchandise deliveries to reduce unprofitable product variance and ensure timely product replenishments.
- Conducted daily paperwork accurately to balance cash, merchandise, and lottery counts to reduce discrepancies.
- Created efficient training programs which reduced training hours by 30% and improved monthly performance reviews from mystery shoppers.
Seasonal Customer Experience Representative, Indigo Books & Music
October 2021 - January 2024
- Assisted 30+ customers per shift by tailoring suggestions to their unique needs which lead to consistent positive customer feedback.
- Aided 10+ customers per shift through phone and kiosk with orders, product sales, and inquiries.
- Successfully promoted subscription programs to customers which increased sign-up numbers by 50% from the previous quarter.
- Communicated information regarding new products, promotions and programs to customers to ensure the best experience and engagement.
Graphic Designer, Toronto Metropolitan University Campus Store
September 2018 - May 2019
- Designed weekly and monthly web and print ads and campaigns to support the marketing team by increasing reach and engagement.
- Maintained and updated store website and social media platforms daily, increasing web traffic by 80%.
- Streamlined projects by creating a new catalogue system for digital assets, thereby increasing productivity by 70%.
ADDITIONAL SKILLS
- Adobe Creative Suite
- Microsoft Office
- HTML/CSS
EDUCATION
Toronto Metropolitan University | Bachelor of Technology.